Terms and conditions governing the service
The provisions below apply to every order. They are deliberately short and written in plain language so that you can actually read them before buying anything.
Duration, delivery and extension of the term
An order applies for the chosen period and ends by operation of law on the end date. There is no tacit renewal and no direct debit. Delivery takes place by providing credentials, normally within ten minutes of payment being received.
An extension only comes about at your express request. For up to thirty days after expiry the account record remains available so that an extension can reuse the same account.
Refunds and the right of withdrawal
Within thirty days of purchase you may request a refund where the service demonstrably fails to function as described. You report the problem first so that a repair can be attempted; where repair fails, the remaining portion is refunded.
Because this is digital delivery beginning immediately after payment, the statutory right of withdrawal lapses once you have received the credentials and activated the service. That is precisely why a trial period is offered.
Availability and limitation of liability
Availability of 99.9% on an annual basis is the target, excluding interruptions caused by your own connection or equipment. Maintenance is scheduled outside evening hours wherever possible.
Liability is limited to the amount paid for the current period. There is no liability for consequential loss, nor for changes to the channel line-up arising from altered distribution agreements.
Processing of your personal data
Recorded are: your phone number, the term chosen and the end date. This data serves delivery and support only, is not shared with third parties, and is deleted thirty days after the last period ends.
You may request access or deletion at any time. Such a request runs through the same contact channel and is handled within one month.