Content and rights: policy and notice procedure

Principles applied when assembling the line-up

The line-up consists of channels for which distribution agreements exist within the chain this service operates in. When those agreements change, the line-up changes too; channels may therefore disappear without prior notice.

No guarantee is given about the permanent availability of any specific channel. That is not a legal hedge but the reality of television distribution, which applies to traditional providers as well.

What is expected of the user

The service is intended for private use within a single household. Resale, public showing in a hospitality venue or sharing credentials beyond the household fall outside that and may lead to termination without refund.

A separate arrangement exists for business use; request it through the business contact route.

Which European framework applies?

Within the European Union four sets of rules apply to this service side by side. The Digital Services Act requires an accessible notice procedure and a reasoned decision per notice. The Audiovisual Media Services Directive sets requirements for retransmitting television signals and for protecting minors.

The DSM Directive (Article 17 in particular) governs responsibility for protected material, and the GDPR determines how your data is handled. The practical effect of the first two is set out below; the latter two are covered on the notice page and the privacy page.

Territorial limits and geo-blocking

Distribution rights are almost always granted per country. A channel available in the Netherlands need not be available elsewhere. The geo-blocking regulation prohibits unjustified discrimination against customers but expressly leaves territorial licensing of audiovisual content intact.

Protection of minors

Content carrying an age rating can be placed behind a PIN in most players. That setting rests with the user; no profile of viewing behaviour is built here to enforce it.

Filing a notice as a rights holder

If you believe a channel or title is offered without basis, you may report it. State the channel or title, the basis of your right and your contact details.

Notices are assessed within five working days. Where a notice is well founded the content is removed from the line-up and you are informed. The full procedure, including counter-notices and deadlines, is on the DMCA and notices page.

What is expressly not offered?

No channels lacking a distribution agreement, and no access to pay channels outside a valid licence. Anyone asking for that is told no; there is no "premium" variant behind the scenes.

Nor are credentials supplied for resale, public showing permitted under a consumer subscription, or so-called lifetime packages sold. The last of those does not exist: a licence always has a term.