IPTV contact with our Dutch customer service
All IPTV contact runs through a single channel so nothing falls between the cracks. Write in Dutch or English; the reply comes in the same language.
Reasons to get in touch
For an order or an extension, for help configuring a device, during an outage, and for questions about the refund arrangement. Asking whether one specific channel is included is a perfectly normal question too.
What we do not do is sell over the phone or send unsolicited messages. You reach out, not the other way round.
Getting an answer as fast as possible
State the matter immediately: your account number if you are an existing customer, or the device type for an installation question. For a fault: the channel name, the time, and whether you watch over cable or Wi-Fi.
Messages consisting only of "hello" cost both sides an extra round. With the right detail in the first message, most issues are settled in two.
Response times in practice
Within minutes during the day. Between 20:00 and 23:00 it can stretch to twenty minutes because most reports arrive then. Overnight, a reply follows as soon as someone is available.
Business enquiries and multiple accounts
Hospitality venues, holiday parks and multiple properties involve different numbers and a separate arrangement. In that case, state how many locations and simultaneous connections are involved.
The standard consumer rates are on the price overview.
Why support runs on a single line
Watch first, pay afterwards
A 24-hour trial account with the full line-up and no payment details. A provider unwilling to offer that knows something about its own stability that you do not.
No tacit renewal
The period you buy expires and stops. No direct debit, no notice period, no contract that renews itself while you are not looking.
Activation in minutes, not days
On average 10 minutes between confirmed payment and working credentials. They are created manually and sent straight back, with no queue in between.
One point of contact, also after payment
The same WhatsApp line for ordering, installing and outages. Everything is recorded in writing, so agreements can be reread rather than remembered.
Prices published on the site
Four durations, four amounts, no connection fee and no per-city surcharge. What you see on the rates page is what you transfer.
Terms in the open
Including a 30-day refund arrangement and a described approach to your data. In a dispute you have something to fall back on.