DMCA and notices: the procedure for rights holders
This page sets out how a rights holder files a notice, which details are required, how quickly a reply follows and how a counter-notice works. The procedure follows both the United States DMCA and the European notice-and-action rules.
What details must a notice contain?
A notice is only processed once it is complete. Incomplete notices are returned with a request for the missing parts, which costs time neither side wants to lose.
- Your full name, role and contact details
- Identification of the protected work or channel concerned
- The exact URL or identification of the material reported
- The basis of your right (rights holder, licensee or authorised representative)
- A statement that you believe in good faith the use is not permitted
- A statement that the information is accurate, under penalty of liability
- A signature, electronic or handwritten
How quickly does a reply follow?
An acknowledgement follows within two working days. A substantive decision follows within five to ten working days, depending on the complexity of the notice and any need to verify with third parties.
Where a notice is well founded the material is removed from the line-up immediately and the notifier is informed of the measure taken.
How does a counter-notice work?
If you believe material was removed in error, you may file a counter-notice at the same address. It states your identity, identifies the removed material, explains why the removal was mistaken, and confirms your acceptance of the competent court.
On receipt the counter-notice is forwarded to the original notifier. If no legal step follows within ten working days, the material may be restored.
What happens in cases of repeat infringement?
A register of well-founded notices is maintained. Repeat infringement by the same party or through the same account leads to termination without refund of the remaining period.
The same policy covers users who resell credentials or share them beyond their household; that constitutes improper use as described in the terms and conditions.
Where should a notice be sent?
Notices and counter-notices go to the legal contact address listed on this site, with “Notice” or “Counter-notice” in the subject line. Include the channel or title there as well, so the matter reaches the right handler immediately.
For matters that are not notices — a subscription question or an outage — use ordinary customer service; legal notices sent there are still forwarded, but that costs an extra day.